thread.created

thread.created fires when a new conversation starts: from an inbound message, a send that joined no thread, or a forward.

A new conversation started — by an inbound message, by a send that didn’t join an existing thread, or by a forward.

Payload

Every field, with an example body, is in the thread.created reference, generated from the API contract.

Handling it

Subscribe to this when you want to create a record — a ticket, a CRM entry — once per conversation rather than once per message. Every later message on the conversation reuses this thread_id, so the record never needs to be de-duplicated afterwards.