thread.created
A new conversation started.
A new conversation started — by an inbound message, by a send that didn’t join an existing thread, or by a forward.
Payload
PropType
thread_idstring
thr_…
Type
stringsubjectstring
The opening subject.
Type
stringmailboxstring
The address on your side.
Type
stringforward_ofstring | null
When a forward opened the thread: the thread it carries a transcript of.
Type
string | nullHandling it
Subscribe to this when you want to create a record — a ticket, a CRM entry — once per conversation rather than once per message. Every later message on the conversation reuses this thread_id, so the record never needs to be de-duplicated afterwards.
Threads
How a reply is matched onto an existing thread instead of opening a new one.