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mailbox.disconnected

The mailbox was removed.

The mailbox was removed — by you, or by the customer revoking access at the provider.

Payload

PropType
mailbox_idstring

mbx_…

Typestring
addressstring

The mailbox address.

Typestring
provider"google" | "microsoft"

Which provider.

Type"google" | "microsoft"
reasonstring | null

Why, when known.

Typestring | null

Handling it

Unlike mailbox.needs_reauth, this is terminal — there is no authorization left to refresh. Clear the mailbox from your own UI rather than showing it as broken, and send the customer back through the connect flow if they want it again.

Last updated on September 9, 2026

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