---
title: domain.lost
description: A verified domain's DKIM record stopped resolving.
sidebar:
  label: domain.lost
  icon: globe
---

A verified domain's DKIM record stopped resolving. The domain no longer sends: `verified_at` is null again and sends from it fail with `domain_unverified` until the record is back.

The event says only that the key is gone from DNS. It was removed, or replaced — a customer who moved to another platform publishes that platform's key at the same name. Which of the two is the customer's business, and the event does not tell.

## Payload

| Prop | Type | Default | Description |
| - | - | - | - |
| `domain_id` | `string` | - | dom_… |
| `name` | `string` | - | The domain name. |
| `region` | `string` | - | eu-central-1 or us-east-1. |

## Handling it

Stop offering the domain as a sender until [`domain.verified`](/webhooks/events/domain-verified) comes back, and show the customer the record they are missing. Nothing else moves: the domain, its records and the mail that went through it stay exactly where they were.

**[Domains](/guides/domains#staying-verified)**

Background rechecks, and what moving a domain between workspaces looks like.